Animation & VFX Pipeline - Service Desk Technician
Company: Mousetrappe
Location: Burbank
Posted on: March 17, 2023
Job Description:
Media Production: Service Desk Technician (media pipeline and
systems support) -Mousetrappe is seeking a Service Desk Technician
with excellent problem-solving, communication, and interpersonal
skills to join the Animation & VFX Media Pipeline and Systems team.
The ideal candidate will successfully demonstrate patience, a
positive, customer-friendly attitude, and the ability to work in a
team environment. In addition, they should have a strong technical
understanding of the various hardware, software, and networking
systems being supported in the production of
media.ResponsibilitiesAct as Primary Contact for all Level 1
Incidents including:
Desk side and remote support
including installation, configuration, and maintenance of all
employee computer hardware and softwareAdobe Software Applications:
After Effects, Photoshop issues3D Software issues: Cinema 4D, Maya,
UnrealRender Farm Management Software: Deadline, DraftSoftware
Installation support, specifically media development software.
Hardware issue supportPassword resetsBasic Mac/PC End User Support
Configure all new hire computers and
workstations (profile creation, software installation, binding to
active directory)Logging support tickets and tracking active
solutions. Removing old equipment and performing data migration to
new machinesPerforming system backups and recoveryTroubleshooting
and repairing hardware and software issuesBusiness Application
Support
General support for all business
applications including Adobe Creative Cloud, Box, Zoom, and Media
Production Software. Common Issue & Application Documentation
Documenting common problems with
various software and creating documentation to help staff and
freelancers navigate basic problems on their own.Assist in creating
SOP's for the studio and common processesConference Room AV Support
Familiarity with Conference Room A/V
Equipment such as Logitech panels, Teams, and Zoom -Experience &
Skills
- Experience working with Microsoft 365, One Drive, and Zoom.
Experience with any or all a plus: -Cinema4D, Maya, NIM, Shotgun,
Deadline, -Touch Designer, Vive/Oculus, -Unity, Rsync, JavaScript,
Redshift
- Understanding of basic IAM services such as Active Directory
and Azure
- Understanding of SSO, MFA, and basic Networking concepts
- Ability to aid in the creation and development of Knowledge
Base Articles
- Knowledge of traditional television and film production and
post-production
- Knowledge of Deadline and Render Farm Management software
- Education background is open to all levels
- Proven written and verbal communication skills
- Highly organized with prior experience maintaining and
organizing large databases
- 2-4 -years previous work experience
- Comfort with various hardware and software related tasks -
- Must be local to Los Angeles, limited remote work available.
-
- Extension Certificates and Community College are welcome to
applyAbout Us: -Mousetrappe is on the cutting edge of multi-media
production, working with top theme park and cultural experiences to
produce state of the art content around the world for everything
from theme parks to museums to live entertainment. We do this by
amassing teams of creative, inspiring, hard-working, and focused
people who believe in the power of storytelling to bring life and
dimension to otherwise static experiences. Our culture is based on
collaboration, creativity, performance and having a positive impact
not only for our clients, but the people who experience our work
firsthand as theme park goers, museum aficionados, thrill seekers
and more. -No agencies -and -no calls -please. Do not send
duplicate applications, samples, or emails through our website. Due
to a typical large volume of responses, only candidates under
consideration will receive reply. To all others we appreciate your
interest and thank you in advance. -Powered by JazzHR
Keywords: Mousetrappe, Burbank , Animation & VFX Pipeline - Service Desk Technician, Professions , Burbank, California
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