IT Support Analyst - Burbank, California

Company: Merge IT LLC
Location: Burbank
Posted on: March 18, 2023

Job Description:

Our enterprise-level client in Burbank, California, has an immediate need for an IT Support Analyst. Please see below for full details--



Pay Rate = $30-33 w2 per hour



Job Notes:

-6+ month contract / extendable and perm possible with good performance.

-ASAP start date

-Onsite in Burbank, California.

-Vaccination required.

-Drug & Background required.

-Business Casual Dress

-Reliable transportation

-Lift, carry and transport computer equipment



RESPONSIBILITIES

Friendly response and ownership of issues and requests presented by walkup guests

Address issues raised via social media (Yammer) and other written formats including email

Document and report on all work performed on behalf of customers

OS imaging, software install/configuration, account creation

Maintain accurate inventory and support records

Work with partners to expedite and resolve issues impacting productivity

Produce verbal and written status reports with emphasis on high-profile issues

Adhere to company and business unit policies and standards

Establish and maintain relationships with service providers, manufacturers, resellers and contractors

Exercise discretion as appropriate

Proactively monitor, assess and address support requirements

Create system and support documentation as required



REQUIREMENTS

Apple Certification ACMT or similar

Extensive knowledge of Apple products

Superior customer service and people skills

Friendly and approachable demeanor and professional appearance

Enthusiasm, resilience, and a positive attitude

Well-developed sense of urgency and ability to multitask

Must enjoy working on a team and sharing responsibilities

Must be an exceptional communicator

Field experience supporting a variety of technologies and services

Advanced technical abilities including solid troubleshooting skills applicable to Apple, Windows, in both physical and virtual environments

Strong networking knowledge and familiarity with TCP/IP protocol, Microsoft Exchange, and Active Directory

Ability to work and complete projects with minimal supervision

Attention to detail

Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure



Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka Big Name - think big banks, big pharma, etc.).



We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: https://compiled.social/MergeITLLC



Merge IT is an equal opportunity employer nothing in the job posting guarantees employment. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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