Sr. Business Systems Analyst - Customer Experience (CX)
Company: Aramark Uniform Services
Location: Burbank
Posted on: March 19, 2023
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Job Description:
** Sr. Business Systems Analyst - Customer Experience
(CX)****Job Category****:** IT-Systems Admin **Requisition
Number****:** SRBUS12210 Showing 1 location **Job
Details****Description****Aramark is Currently Hiring for a Sr.
Business Systems Analyst Job Summary**As a Senior Business Systems
Analyst, the individual in this role is expected to play a lead
role in strategy, analysis, design, testing, and implementation of
Aramark online platforms. The candidate will be a critical
contributor to strategic initiatives like the creation of a new
Customer Portal, business sites and B2B/B2C eCommerce solutions.In
this position s/he will participate in the evaluation and design of
the strategic roadmaps to support the proposed and/or legacy
systems as well as business plans. The role will be responsible to
analyze requirements, design, develop and implement new solutions
aligned with the plans the team created.This role is highly
cross-functional, and works closely with our internal Rental
Operation, Direct Sales, IT, Marketing teams and external
third-party vendors. The candidate must be able to work
autonomously and have a solid understanding of process analysis,
requirements gathering, systems design, Agile, DevOps and web-based
solutions.**Essential Job Tasks and Activities**Typical tasks and
activities for this job include but are not limited to the items
listed below. Additional duties may be assigned from time to time
as needed by management.**Overall Duties*** Define, design and
improve new packaged and/or custom-built online customer facing
applications * Key stakeholder, committed to communicating product
vision, business goals and voice-of-the-customer to development and
design teams * Understand current state systems and business
processes to become the subject matter expert for assigned areas,
and adapt those processes to the desired future state where needed*
Develop and present conceptual and functional models along with
cross-functional process and system dependencies* Drive user
training, documentation and post-implementation turnover to
business and support personnel* Effectively demonstrate
functionality to Stakeholders & Product owners to ensure business
vision was implemented* Support team members in cross-functional
tasks such as QA, UAT and defect triage* Own the quality decision
to move features from Test to a state for business approval* Lead
the Product team through the SDLC* Maintain consistent
communication with internal and external business partners and
customers* Partner with internal stakeholders to continuously
prioritize a 2-3-month product backlog* Facilitate, defend, and
communicate user stories to development team* In collaboration with
business, assess, identify, and seek out key technology(ies) or
systems needed to augment and enhance efficiencies for the
business* Recommends system solutions by comparing custom
development and possible purchased alternatives* Updates job
knowledge by researching new internet/intranet technologies and
software products; participating in educational opportunities;
reading professional publications; maintaining personal networks;
participating in professional organizations* Supports users by
developing documentation and assistance tools* Cross train as
back-ups for other BSAs in the case of emergencies* Bring a sense
of innovation to the business and IT teams **Business Systems
Analysis*** Lead requirements workshops and meetings, facilitating
cross-departmental initiatives* Lead the design of user stories,
product backlog and functional requirements documents and analyze
the gaps between existing capabilities and proposed solution*
Complete business applications analysis by coordinating
requirements, schedules, and activities; contributing to team
meetings; troubleshooting development and production problems
across multiple environments and operating platforms* Coordinate
with IT development staff to review and validate requirements and
evaluate technical feasibilities* Coordinate with clients,
marketing, product management and design/UX staff to review and
validate customer and brand experience requirements* Analyze and
troubleshoot existing processes and procedures with designated
technology and technology systems* Communicate proactively with the
business on status of technology issues and verify acceptable
solutions* Participate in user acceptance testing and testing of
new system functionality identifying key issues in need of
resolution* Assist in documenting solutions and new business
processes as needed **Change Management*** Provide change
management assistance and application support for identified
solution(s)* Monitor, audit, and review business use and adoption
of system and or technology solutions. Offer consultative insight
on how to transition to new systems and address utilization issues
in a timely and proactive manner* Assist in enrichment and
enhancement of company's change approaches and methodology, based
on current past working results* Offer timely and insightful
suggestions on team operating efficiencies and approaches that
offer optimal outcomes to the team and business users. Seek out
optimal efficiencies in BSA work for self and team* Provides last
line of defense in the enforcement of technical change control
policies* Attends meetings as required to engage in education and
participate in communication* Assist in training of new processes
and/or software as needed **Application Support*** Provide rotating
on-call support 24x7* Collaboratively support IT associates,
clients, and vendors to provide timely and dedicated support and
problem resolution to assigned suite of applications* Comply with
trouble ticketing system SLAs and Change Management processes to
track all activities associated with performing support duties*
Maintain accurate and up-to-date documentation on configurations,
software revisions, hardware configurations, and patch management
information* Stay abreast of advances in assigned application and
associated processes and in designated areas of system management
or associated business discipline (i.e. I.T. in general, ERPs
Systems and/or Oracle) **Organizational Functions*** Foster a
collaborative team environment, actively shares knowledge with
fellow team members and follows the guidelines and standards set
forth by the department* Participate in a lead role, overseeing and
on occasion managing the on-shore and/or off-shore consulting
practices and development efforts* Work closely with leadership to
prioritize and implement continuous improvement of the complete
customer experience* Apply concepts and learning(s) from
development programs to ensure information systems goals are met.
Consistently seek the long-term development as an IT professional +
Demonstrate and develop in the competencies aligned with the job+
Steadfastly uphold and adhere to company values of integrity,
respect, responsibility, and trust The requirements listed above
are representative of the knowledge, skill, and/or ability(ies)
required by all to perform this job to established standards.**Job
Context****Supervisory Responsibilities*** This position will not
have any direct supervisory responsibility although the job will
require the ability to meet project deliverables through
others.**Team and Work Orientation*** This position will be
expected to work with various individuals and teams at a local
office, remotely, and with branch/field locations teams to
collaboratively support, develop, and execute IT standards.* Will
work with select outside vendors to achieve some project goals and
business outcomes.**Work Environment*** This position will have an
assigned workplace and be expected to work in an office
environment.* Remote, telecommute work situation is possible for
this function.* Infrequent visits to production floor will be
Keywords: Aramark Uniform Services, Burbank , Sr. Business Systems Analyst - Customer Experience (CX), Professions , Burbank, California
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