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Application Support Analyst / Software Support Engineer

Company: Advantex Professional Services
Location: Burbank
Posted on: September 9, 2018

Job Description:

Position: .NET Application Support AnalystLocation: Pasadena, CA Duration: 3-6 month contract to hire Summary:You will be tasked with supporting .NET based applications/systems/processes and resolving production-level issues for an enterprise level environment. Job Responsibilities

  • Provide Level 1 application support; identifies, analyzes, troubleshoots all assigned production application incidents.
  • Provide Level 2 deep dive analysis on urgent and critical application related issues.
  • Attends review meetings for new business initiatives inside of supported application areas to identify and highlight any issues from the Application Support perspective.
  • Ensures all issues follow the production issue resolution process, and are logged, tracked, and resolved in the issue management tool.
  • Manages and monitors trends related to production application issues; develops metrics and generates reports on a regular basis.
  • Works with stakeholders on the proper identification and ranking of reported issues.
  • Communicates urgent incident statuses to levels of Management as appropriate.
  • Coordinates the deployment of hotfixes and scheduled development releases into the Testing and Production environments.
  • Participates fully in application release management cycles, including scheduled/unscheduled maintenance activities impacting the Production environment.
  • Supports major production application deployments as well as other critical change activities.
  • Works closely with various technology groups to determine solutions to reported issues.
  • Works with QA to test solutions as necessary. Job Qualifications
    • Minimum of 5 years professional experience in an IT environment.
    • Minimum of 3 years professional experience supporting multiple applications/systems.
    • Must be able demonstrate the ability to code in an object oriented language such as PowerShell, Perl, Bash, or Python
    • Ability to lead resolution efforts for high-priority, high-visibility Production issues through utilization of members from multiple functional teams.
    • Use of incident management logging/tracking systems (preferably Jira).
    • Good knowledge and understanding of supporting client/server and Web based applications.
    • Demonstrates excellent TSQL knowledge and appropriate situational / analytical use.
    • Experience with MS SQL Server and related tools and technologies, MS Word, Excel, and Visio.
    • Bachelor's degree in a business or technical field or relevant experience.
    • Banking and/or credit card systems (stored value systems) experience.
    • Experience working in an IT development environment based on the Microsoft .NET framework; good understanding of .NET technologies and languages. Keywords: .NET, OOP, Object Oriented Programming, PowerShell, Perl, Bash, Python - provided by Dice .NET, OOP, Object Oriented Programming, PowerShell, Perl, Bash, Python, SQL

      Keywords: Advantex Professional Services, Burbank , Application Support Analyst / Software Support Engineer, Professions , Burbank, California

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