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Solution Consultant

Company: Clarivate Analytics US LLC
Location: Burbank
Posted on: July 9, 2019

Job Description:

CLARIVATE ANALYTICS CLIENTS ARE THE TRAILBLAZERS AND RISK TAKERS WHO COME UP WITH LIFE-CHANGING IDEAS. WE RE LOOKING FOR OUR OWN TRAILBLAZERS TO HELP US KEEP PROVIDING CLIENTS SOME OF THE WORLD S MOST TRUSTED BRANDS, SPANNING SCIENTIFIC AND ACADEMIC RESEARCH, PATENT ANALYTICS, PHARMACEUTICAL AND BIOTECH INTELLIGENCE AND IP MANAGEMENT.

WE RE AN INDEPENDENT OWNED COMPANY WITH A RICH HERITAGE AND A BOLD ENTREPRENEURIAL MISSION. IF YOU RE EXCITED BY THE THOUGHT OF HELPING PEOPLE AND ORGANIZATIONS GO FROM NEW IDEAS TO LIFE-CHANGING INNOVATIONS FASTER, WE RE EXCITED TO CONSIDER YOU FOR A POSITION AT CLARIVATE.

The Solution Consultants are an integral part of Derwent s (the IP business of Clarivate Analytics) commercial strategy organization. The Solution Consultants plays an important role in the go to market process by supporting customer acquisition and retention efforts and acting as a voice of customer to product management, marketing and commercial strategy. Solution Consultants partner with Sales Consultants and Account Managers to meet new sales and retention goals through the delivery of product demos, trial training, and on-site and virtual customer training. The Solution Consultants also support the go to market processes by providing customer feedback, and product expertise to support product management and marketing of Derwent solutions. This includes but is not limited to:

* Understanding customer patent-related business needs and then developing and delivering presentations which best highlight Derwent Solutions.

* Assisting pre and post sales efforts in defining product solutions and developing and executing training plans.

* Supporting a blended learning model by creating recorded sessions and delivering WebEx and on-site training.

* Ensure customer satisfaction and serve as the liaison for our customers and business partners.

* Partner with the sales team by acting as the product expert to support all efforts to grow and retain the business.

JOB RESPONSIBILITIES:

* Articulate the benefits of patent products, particularly Derwent Innovation, Derwent Data Analyzer and Derwent content such as Derwent World Patents Index, to customers in collaboration with the sales team

* Participate in presale activities including: gathering and responding to technical questions, product presentations and sharing of best practices.

* Probe for up sell opportunities and leads in conjunction with Sales Consultants and Account Managers.

* Create tailored presentations to support sales and marketing efforts of Derwent products and services

* Proactively initiate, design and deliver workshops and events for customers and prospects.

* Provide on-site and web-based demonstrations, training and workshops in support of sales activities to customers.

* Provide feedback to product management and sales on customers' use of products, additional service needs and competitive situations

* Contribute to go to market activities including product release readiness for internal and external stakeholders including assisting in positioning of new product capabilities and development of training material for sales and customers

* Identify cross-sell and up sell opportunities and enter them into SFDC.

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.

Keywords: Clarivate Analytics US LLC, Burbank , Solution Consultant, Professions , Burbank, California

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