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On-Boarding Agent

Company: Mobile Styles App
Location: Burbank
Posted on: February 15, 2020

Job Description:

MOBILESTYLES is the #1 on-demand mobile beauty application in the U.S. Currently, we are seeking skilled professionals with strong phone and customer service skills! If you love being on the phone and guiding clients step-by-step through a streamlined registration process then we would love to meet you! Our app has launched and there is plenty of room for advancement within! Part-Time or Full-Time with flexible any day Mon-Sun (8a-6p) RESPONSIBILITIES: ---'-- Identify client needs, research issues and provide solutions (Tech Support) ---'-- Manage inbound and outbound calls ---'-- Schedule phone appointments with potential professionals. ---'-- Report issues with application to development team. ---'-- Update daily activity reports. ---'-- Resolve customer issues, inquiries and complaints. ---'-- Periodic data entry is performed ---'-- Review applicants to determine eligibility as professional for mobile application ---'-- Utilize tools, including MS Office, Calendly, Smartsheets and Google Calendar ---'-- Build rapport with potential clients and professionals ---'-- Participate in daily and quarterly meetings ---'-- Reply and follow-up with all calls REQUIREMENTS: ---'-- Must possess the ability to multi-task and effectively manage time ---'-- Must have previous experience in a customer support role ---'-- Must be an active listener and have strong verbal communication skills ---'-- Commute and work out of Burbank, CA. CULTURE & PERKS: ---'-- Team Collaboration ---'-- Macro Management ---'-- Private Office Space ---'-- Parking Convenience ---'-- Office Meals, Celebrations and Outings ---'-- Vacation, Sick and Holiday Pay ---'-- Industry Competitive Pay ---'-- Employee Development Program ---'-- Download our App on Apple Store or Google Play to learn more NOTE: ---'-- Generally, the first interview is a group setting of 3-7 candidates. Aside from efficiency, the purpose of this is to see how you work with others and to determine if you are a fit for the company culture. ---'-- The second step is scheduling a technical test composed of 3 open-ended questions. The test is sent via email and timed. You will have 30 minutes to send responses, via email. The purpose of the test is to examine skills necessary for this position, such as problem solving and creativity. ---'-- The third and final step is a meeting with the manager and CEO for the purpose of exchanging information to determine if we are the right company for you and if you are the right candidate for us! Please use the following link to apply:

Keywords: Mobile Styles App, Burbank , On-Boarding Agent, Sales , Burbank, California

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