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Sales Engineer

Company: Entertainment Partners
Location: Burbank
Posted on: March 23, 2020

Job Description:

At Entertainment Partners we help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world while fostering a work environment with the nimbleness of a start-up but the stability of a blue chip. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do. Are you looking for the next opportunity to revolutionize an industry? If so.... We are lookng for a Sales Engineer to join our Marketing and Sales team and become a product expert, knowledgeable in the system functionalities of SmartAccounting, SmartStart and the Smart Suite of products that are digitally revolutionizing the entertainment industry. The Product Sales Engineer will serve as a business contact and client advocate, gathering and communicating client needs and goals to team members while ensuring quality, successful adoption of the software and overall client satisfaction. They will build lasting relationships with clients in order to gain trust and anticipate needs to encourage new and repeat business opportunities. KEY RESPONSIBILITIES bull Understand the SmartSuite - capabilities and service, and effectively communicate all offerings to clients. bull Identifies current and future client service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements. bull Designs product configurations and provides recommendations based on client feedback and workflows. bull Provides product, service, or equipment technical and engineering information by delivering technical presentation, answering questions and requests. bull Gains customer acceptance by explaining or demonstrating operations improvements. bull Liaise with technology, contracts, and other divisions that have touch points to the systems. bull Maintains professional and technical knowledge by attending educational workshops reviewing professional publications establishing personal networks participating in professional societies. bull Handle multiple projects simultaneously along with day-to-day duties and any other client or internal special requests. bull Work in conjunction with the Products team to report client enhancement requests, debug client issues, and prioritize product development. bull Share responsibilities of incoming client communications, troubleshoot client challenges, and brainstorm with other team members on solutions to client issues in a timely manner. bull Participate and at times lead team meetings to discuss successesfailures of projects and offer suggestions for improvements. bull Utilize Salesforce as a CRM tool and run accurate and timely reports out of the system. JOB REQUIREMENTS QUALIFICATIONS NEEDED bull 8-10 years experience in product sales, marketing or engineering bull Bachelor's Degree in General Business, Computer Engineering or Science, Communications or equivalent line of study preferred bull Must have excellent organizational skills, attention to detail, and communication skills bull Development experience preferred and a strong technical aptitude and willingness to learn new tools. Familiarity with JavaScript, JSON and YAML or an equivalent programming language preferred. bull Must have experience using MS Word, Excel, PowerPoint, Adobe, and a CRM tool such as Salesforce. bull Articulate, persuasive, strategic, proactive, detailed and a high aptitude for learning new and creative ways to solve problems more efficiently. Dice

Keywords: Entertainment Partners, Burbank , Sales Engineer, Sales , Burbank, California

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