Inside Sales Representative

Company: PEAK Technical Staffing USA
Location: Burbank
Posted on: May 19, 2023

Job Description:

Industry: Aerospace and Defense Manufacturing

Summary: Responsible for supporting customers by generating offers to incoming RFQ's, order entries and providing follow-up information. Answers questions regarding existing and new orders; status of order, price, and delivery to customers.

Essential Functions: Support assigned customers by telephone, emails, taking and reviewing incoming RFQ's and orders and providing answers to existing pending RFQ's, orders. Accesses customer portals and updates and reconciles portals where needed.

Interfaces with our Engineering or other internal departments on questions asked by his/her customers on special programs, parts for sampling, etc.

Book orders through our ERP and MRP systems. Sends out copies to customers, attaches a copy to the original order and puts in file; when shipper is received, files in closed file.

Proactively contacts customers to generate orders within assigned territory.

Provide customer orders forecast for assigned territory including product breakdown.

Develop and maintain customer return activity reporting.

Inform customers and Field Representative of delivery schedule and deviations on a timely basis.

Interfaces with Accounting regarding customer's with "Orders on Hold" and "Letters of Credit", etc.

Coordinate activities with Regional Field Sales Managers.

Coordinate with Sales and Marketing regarding questions on customer agreements and pricing.

Handles customer interface on Sales Order status.

Maintain a customer contact log outlining general subject and result of contact, i.e., follow-up.
Responsible for promoting and abiding by the HSE rules and policies.


Primary Tools or Equipment: Computers and printers, and calculators.

Knowledge, Skills, And Abilities Required:

Education and/or Experience: Associate's degree in Business Administration plus three to five years related experience or equivalent combination of education and experience.

Language Skills: Ability to read and comprehend instructions, correspondence, and memos. Good verbal skills with ability to effectively present information to customers, managers, and other employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Have the ability to calculate percentages. Have the ability to draw and interpret bar graphs.

Computer Skills: Working knowledge in DOS, Windows and software data packages using Word and Excel. Have experience in producing spreadsheets for reports, presentations and planning. Knowledge of MRP and Client system is desirable.

Problem Solving: Ability to define problems, collect data, establish facts, and draw valid conclusions. Demonstrate problem solving techniques, use technical resources, analyze alternatives, and research issues.

Other Teamwork or Skills and Abilities: Ability to participate as a team member, daily or in meetings. Have the ability to actively listen and respond in group discussions. Have the willingness to support and learn other job skills and assist other team members. Carry forward team and business goals. Reassess work based on team goals and team priorities.

Physical Requirements: While performing the duties of this job, the employee is frequently required to sit; stand; walk, use hands to finger, handle or feel objects, and reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus from close items to items at a distance.

Keywords: PEAK Technical Staffing USA, Burbank , Inside Sales Representative, Sales , Burbank, California