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Help Desk Agent IV (SEF04) - Flat Rate - Burbank

Company: Aequor
Location: Burbank
Posted on: June 7, 2018

Job Description:

Help Desk Support IV SUMMARY Help Desk Support IV is responsible for the providing support for the day to day operations for the eDiscovery team of the Walt Disney Company. Help Desk Support IV will assist and perform discovery, collection, documentation, search, analysis, and .management of highly sensitive data in accordance with legal and operational guidelines. RESPONSIBILITIES --- Rapid response and ownership of issues and requests --- Document and report on all work performed on behalf of customers --- Search, collect, and manage data from email servers, network storage, local storage, and other media. --- Keep track and manage multiple complex requests and complete tasks within the requested timeframe. --- Maintain accurate inventory and support records --- Work with service providers to expedite and resolve issues impacting productivity --- Produce verbal and written status reports with emphasis on high-profile issues --- Adhere to company and business unit policies and standards --- Establish and maintain relationships with service providers, manufacturers, resellers and contractors --- Exercise discretion as appropriate --- Proactively monitor, assess and address support requirements --- Create system and support documentation as required REQUIREMENTS --- Well-developed sense of urgency --- Enthusiasm, resilience, and a positive attitude --- Enjoy working on a team and comfortable sharing responsibilities --- Must be an exceptional communicator --- Technical experience supporting a variety of technologies and services. --- Advanced technical abilities including file storage, encryption, permissions, Windows, Mac, command line and terminal familiarity, and scripts. --- Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange, and Active Directory --- Work and complete projects with minimal supervision --- Attention to detail --- Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Keywords: Aequor, Burbank, Help Desk Agent IV (SEF04) - Flat Rate - Burbank, Sales, Burbank, California

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