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Service Arrangements Representative I

Company: Forest Lawn
Location: Burbank
Posted on: July 10, 2018

Job Description:

Service Arrangements Representative I

In this vital role, Service Arrangements Representatives are responsible for:

  • Meeting with families and visitors to effectively answer questions or resolve problems.
  • Assisting with processing and filing Death Certificates, Internment/Cremation Permits, obituaries and memorial tributes.
  • Collecting information and creating client family files.
  • Coordinating paperwork, answering telephones, filing, and data entry.
  • Collaborating with other functional departments to ensure guest needs are met and resolved.
  • Covering Reception Desk and Information Booth when needed.

    This individual will serve families and visitors compassionately, promptly and professionally, and must be understanding and respectful of the nature of our business.


    • Strong Customer Service experience
    • Minimum of 2-years in an administrative role is required.
    • Have basic knowledge of Word and Excel
    • Type 45/wpm
    • Have proficient and effective written and oral communication skills.
    • Ability to work in a fast paced, strict deadline, time sensitive environment.
    • High school diploma/G.E.D.
    • Bilingual is required.

      Because of the need to provide service to our families seven days a week, the schedule includes every other weekend and some holidays, 8am to 5pm. Service Arrangements Representatives are provided a professional uniform that includes a blazer, skirt/pants and blouse. We also provide dry cleaning.

      We Offer an Outstanding Compensation and Benefits Package, Which Includes:

      • Medical/Dental/Life Insurance
      • Paid Vacation and Paid Absence Plan
      • Long Term Disability
      • 401(k) with a matching contribution plan
      • Flexible Spending Accounts
      • Tuition Reimbursement

        Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

        Keywords: Forest Lawn, Burbank, Service Arrangements Representative I, Sales, Burbank, California

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