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Inside Sales Representative

Company: PEAK Technical Staffing USA
Location: Burbank
Posted on: August 5, 2019

Job Description:

SUMMARY: -- Responsible for supporting customers by generating incoming orders and providing follow-up information. -- Answers questions regarding existing and new orders; status of order, price and delivery to customers. ESSENTIAL FUNCTIONS:-- Support assigned customers by telephone, taking and reviewing incoming orders and providing answers to existing orders. Accesses customer portals and updates and reconciles portals where needed. Interfaces with our Engineering or other internal departments on questions asked by his/her customers on special programs, parts for sampling, etc. Book orders through our ERP and MRP systems. -- Sends out copies to customers, attaches a copy to the original order and puts in file; when shipper is received, files in closed file. Proactively contacts customers to generate orders within assigned territory. Provide customer orders forecast for assigned territory including product breakdown. Develop and maintain customer return activity reporting. Inform customers and Field Representative of delivery schedule and deviations on a timely basis. Interfaces with Accounting in regard to customer' s with " Orders on Hold" and " Letters of Credit", etc. Coordinate activities with Regional Field Sales Managers. Coordinate with Sales and Marketing regarding questions on customer agreements and pricing. Handles customer interface on -- Sales Order status.-- Maintain a customer contact log outlining general subject and result of contact, i.e. follow-up.-- Education and/or Experience: Associate' s degree in Business Administration plus three to five years related experience or equivalent combination of education and experience.

Keywords: PEAK Technical Staffing USA, Burbank , Inside Sales Representative, Sales , Burbank, California

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